Important Notice It is essential that agents are aware of CMS and Carrier expectations when conducting telephonic enrollments. Doing so not only protects the client, but also protects the agent from corrective action. Please review the information below and ensure these elements are covered during a telephonic sale to remain compliant and to protect clients.
Agent Must: Complete the SOB (Summary of Benefits) per approved script requirement.
Agent Must: Read all relevant disclosures as outlined in CMS approved script (i.e., verbally or via IVR(INTERACTIVE VOICE RESPONSE)) and collect agreement/understanding. This will include disclosures listed in the application (i.e.: pop up, required statements)
Agent Must: Provide the plan name
Agent Must: Provide carrier name and customer service phone number
Current enrollment
Thank you for your continued support in upholding compliant sales practices! If you have any questions regarding this information, please contact us. |
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Important Notice For Agents Conducting Telephonic Enrollments
Posted by www.psmbrokerage.com Admin on Wed, Mar 22, 2023 @ 02:43 PM
Tags: Medicare Advantage, phone sales, Telesales, Compliance