|
This guide was developed to aid compliance throughout all stages of the sales process and includes critical information and useful tips to keep in mind at all times. Making a Compliant MA/PDP Presentation Featuring a handy check list, presentation phases are covered in three sections: Prior – Key points
During – Necessary steps
After – Important follow-up actions
Things to Know
In addition to the preceding information, the compliance guide addresses the following topics:
Download the Compliance Guide here!  |
||||
By Anthem – November 18, 2020
Virtual care among Medicare Advantage (MA) enrollees grew exponentially in the early months of the COVID-19 pandemic, though use was uneven across demographic groups. Most notably, older individuals used a smaller share of virtual services than would be expected based on their 2019 in-person utilization.
Virtual healthcare is care rendered without an in-person encounter, including phone, video, or email discussions between a patient and clinician. Prior to the pandemic, despite consumer interest, few Medicare beneficiaries had experienced a virtual encounter.
The pandemic and stay-at-home orders—along with the easing of rules governing virtual care use—rapidly shifted providers’ and consumers’ acceptance of virtual healthcare. Virtual delivery of care reduces consumers’ and clinicians’ exposure to COVID-19, while ensuring that individuals receive needed services and providers can maintain their practices. This brief compares virtual healthcare use during the pandemic with utilization in earlier time periods among members of Anthem’s affiliated MA plans.
