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Establishing Trust with your Clients

Posted by Lauren Hidalgo on Fri, Jun 24, 2011 @ 09:08 AM

Medicare SupplementsTrust is the foundation for all successful health insurance sales; if a prospect doesn’t trust you the odds of closing the sale are low. They might have had a prior negative experience with an agent, finding them pushy, overbearing, self-serving, or aggressive. Instead, position yourself as an advocate rather than a salesperson, and establish trust that you will guide and advise them effectively. This is especially important during this era where health reform has left many seniors confused and uncertain about the policy that will best fit their health and financial needs.

Here are three important trust building techniques to learn:

  1. Asking the right questions. To begin the dialogue with your prospect, start by asking intelligent, respectful, and meaningful questions in a sensitive and nonthreatening manner. Decipher what they are looking for, not only for their current situation, but future needs as well. Establishing yourself as their trusted adviser will allow you to recommend the right product for them. Some questions suggested by the Agents Sales Journal are:

    “Why did you want to meet with me today?”
    “What does your ideal relationship with your health insurance agent look like?”
    “What type of coverage would your ideal health insurance plan provide?”
    “What’s the one thing that you want to make sure we accomplish today?”
    “Have you ever had a bad experience with an insurance agent? Can you tell me about it?”

    The prospect’s answer to these questions will reveal not only their needs, but expectations of your product offerings and expertise. Plus, if their answers do not align with your offerings, you will be able to acknowledge this and move on to another prospect.
  2. Listening to your clients. Listen as much as you speak, and gather the information provided to you in order to use your knowledge effectively for each prospect. It is well known that people enjoy talking about themselves and their needs; this is your chance to learn as much as you can about each client. Be sure to also monitor the prospect’s speech and level of interest in the process. If they come off as distracted, it might be a good idea to reschedule the meeting.
  3. Showing empathy toward their situation. Showing empathy is the process of relating to the person to whom you are speaking, not the sales process. Having an empathetic approach and acknowledging their feelings and difficult choices will allow you to have a successful interaction. Show you understand their needs and budget by suggesting the best products in your portfolio.

Asking the right questions, listening to your clients, and showing empathy toward their situation all work together in establishing trust with each prospect and therefore achieve consistent sales.

Please give us your feedback!
How do you show you are trustworthy while prospecting? Do you have any other tips that you've learned in the trust-building process?

Source: Agents Sales Journal

Additional Updates:
  • United Healthcare Medicare Supplement: Make your sales goals a reality - Learn More
  • Gerber Life Medicare Supplement Rate Increase for IN - Learn More

Tags: Sales Tips, Success Tips, Customer Retention, Leads, Medicare Sales, Customer Service

Aetna Acquires Genworth Financial’s Med Supp Business

Posted by Lauren Hidalgo on Fri, Jun 17, 2011 @ 09:18 AM

Medicare SupplementsOn June 13, 2011 Aetna announced they were acquiring Genworth Financial's Medicare Supplement business and all other related blocks of business. With more than 145,000 Medicare Supplement policyholders, Genworth was a leading provider of Medigap policies through Continental Life Insurance Company of Brentwood, Tennessee. For the block of business, Aetna paid $290 million.

Aetna’s chairman, CEO and president Mark T. Bertolini noted, "By acquiring this business, Aetna will significantly expand its footprint in the Medicare Supplement business." He also went on to explain that this growth comes at an important time, when the Medicare population is set to increase significantly with the Baby Boomer generation turning 65.

The acquisition is part of Aetna's plan to "broaden its product portfolio, add new revenue streams, and address the increasing needs of the senior population", adds Joseph M. Zubretsky. With this new block, they plan to grow their capabilities of Medicare Supplement business including "access to commercial retirees and Medicare Prescription Drug Plan members, multi-channel distribution, and other Aetna product offerings", says Zubretsky.

Aetna currently serves approximately 33.8 million people and provides resources necessary for consumers to make informed decisions on their health care. Offering a variety of insurance plans, they cover a variety of individuals from all walks of life - from employer groups to college students. They plan to remain under the same business' current management, staff, and operations based in Brentwood, TN.

How do you feel about Aetna’s acquisition of Genworth Financial's Medicare Supplement business? Do you currently sell Aetna to your Medicare Supplement clients? What is the reception to their product?

Source: BusinessWire

Additional Updates:
  • Constitution Life Med Supp: Low Rates for TX and CO Agents - Learn More
  • Marquette National Med Supp: Low Rates for IL, MO, NE, KS, OH, and WI Agents - Learn More

Tags: Constitution Life Medicare Supplement, Marquette National Medicare Supplement, Aetna Medicare Supplement, senior market news, Medicare News, industry news

The Case for YouTube in Insurance Marketing

Posted by Lauren Hidalgo on Fri, Jun 10, 2011 @ 09:15 AM

Medicare SupplementsAs the second largest search engine, YouTube is continuing to grow and its full potential has yet to be tapped. Video is one of the fastest growing mediums online with large audiences searching for not only entertainment, but for information to assist in their buying decisions. YouTube offers a Promoted Videos feature that works just like AdWords as a cost-per-click auction based keyword and contextual targeting strategy. This allows you to get top placement providing the right content to the audience looking for it.

In a recent case study, insurance company American Family Insurance hired a search-marketing team to help with their video search performance. Being an SEO campaign the team first studied which of their video ads were already performing well, and they looked to see which keywords were being searched for more often. Based on the results, they increased their budget toward those keywords performing best within the states that the insurance company did business in. The results were closely monitored by YouTube Insight, which is an analytics and reporting tool provided to anyone with a YouTube account to track their audience.

The prospects had access to all of the videos the insurance company had created, as well as the option to contact the carrier via their website. The major results of the strategy were that organic traffic to their videos increased from 5,967 in October 2010 to 44,467 in January 2011. Plus, the videos enhanced the company’s brand experience, and they reached prospects earlier in their decision process.

The Medicare Supplement insurance industry is a great platform for informational videos. Seniors approaching age 65 might be confused in the differences between Medicare Supplement and Medicare Advantage, the benefits of having a Medigap plan, or the steps needed order to apply. These are all excellent opportunities to share your knowledge and place yourself as an expert. YouTube offers you a way to share your knowledge and approachability as an agent looking to serve clients.

Do you think YouTube will be influential in the insurance market? Have you made any prospecting videos on YouTube? How have your results been?

Source: Search Engine Watch

Additional Updates:
  • Constitution Life Med Supp: Low Rates for MI Agents - Learn More
  • United Healthcare Medicare Supplement Opportunities - Learn More
  • Sentinel Life Rate Increase in Nevada - Learn More

Tags: United Healthcare Medicare Supplement, Constitution Life Medicare Supplement, Sales Tips, Senior Market Advice, technology, Leads, Creating Value, Sentinel Life Medicare Supplement

16 Tips on Writing Direct Response Copy

Posted by Lauren Hidalgo on Fri, Jun 03, 2011 @ 09:31 AM

Medicare SupplementsJanet Switzer, author of Instant Income: Strategies That Bring in the Cash for Small Businesses, Innovative Employees, and Occasional Entrepreneurs and the adviser of marketing for the Chicken Soup for the Soul series, offers advice for writing effective ad copy in the latest issue of InsuranceNewsNet. In the article, she advises agents not to neglect the ad copy in your prospecting verticals. The method she describes is called direct response copy writing in which you provide all information necessary to make a buying decision as well as emotional triggers to assure it’s responded to quickly and in high volume. She states there are 16 components that comprise all direct response sales materials whether that advertisement be a letter, website, brochure or postcard

  1. The Kicker – Get your prospects interested in reading your ad
  2. Headline – The most important benefit of your products or service
  3. Salutation – Personalize your ad or letter with who you are looking to reach
  4. Opening/Lead Paragraph –State why you are writing the article; introduce yourself and mirror the prospect’s situation
  5. Body Copy – State the benefits of your products and services
  6. Internal Sub-Headlines – The most important ideas of your ad, for those skimming to notice and take interest in
  7. Testimonials – Use positive comments from past clients
  8. Offer – Position your product in a compelling way so prospects will want to contact you
  9. Call-to-Action – How should your prospects respond? Give instruction here.
  10. Rationale – Tell your prospects why you are making this offer to them; how it can benefit them
  11. Answer Objections – Answer why your prospects might object to your services based on your experience and provide proof to the contrary
  12. Bullets – List key benefits in an easy to read manner
  13. Upsell – If you have another product to sell (such as Final Expense on a Combo App) let your prospects know about that service as well
  14. The Close – Reminder of how to contact
  15. Signature – Close the letter or ad with your name and position title
  16. Postscript – Repeat your rational, benefits, and how to respond
Switzer says that the most important points to remember are a headline with a provocative title to engage the reader, a sub headline for those skimming the article to entice them to read more and a call to action. She warns that a lot of people carefully craft their copy and then forget to include a strong call to action. Focus on the response you want and gear your writing toward that goal. It is especially important to have an emotional trigger with a testimonial from someone who has worked with you and benefited from your products and service.

She closes noting that the direct response copy system is a two-step process that includes both the advertisement and speaking with the client. The main job of the ad or letter is to prompt the prospect to relate and contact you to discuss your services. Once they do, you can pitch yourself to them just as you would any other lead.


What prospecting verticals do you use in your business? Which are the most effective? Do you use all of these techniques in your ads or letters to prospective clients?

Source: InsuranceNewsNet

Additional Updates:
  • Sentinel Life Production Management Website - Learn More
  • Sentinel Life Rate Increase in Colorado - Learn More

Tags: Sales Tips, Success Tips, Leads, Sentinel Life Medicare Supplement, Building Client Relationships

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