You can build from the book of business you already have and your current client relationships. When done right, your cross-selling isn’t a pitch for more money from your clients.
It’s about adding value and delivering solutions to the insurance-related challenges your customers are facing. Below we've put together insurance cross-selling tips.
Here are seven tips to further your cross-selling efforts:
According to Gartner, an information technology research and advisory firm, 80% of your future revenue will come from 20% of your existing customer base.
Look at your outreach to current customers as another way to enhance your relationships with them – not just as an opportunity to sell more products.
Review your clients and their risks; ask yourself if you have a potential solution to address their needs. Frame yourself as offering total asset protection – from personal health to employee benefits, property risks, life insurance, and more.
To address your clients’ needs, it’s important to know what’s happening in their lives. That includes marriage (or divorce), birth or adoption of new children, sending a son, daughter, or grandchild to college, and planning for or entry into retirement.
By building rapport with your clients, you’re able to establish stronger relationships – and create an opportunity for future cross selling.
Analyze your customers’ data as it compares to information for customers of similar age, gender, ZIP Code, etc. You may find you’re able to cross-sell based on profile information that is readily available to you.
Just as you use systems for lead prospecting, you can do the same for cross selling. Meet with your customers regularly to review their full financial and insurance needs. You’ll find changes in their lives often present natural opportunities for you to cross sell.
Many, if not most, of your email subscribers are probably current clients. Use email to stay in touch with them and build awareness of lesser-known lines of insurance like identity theft coverage (often attached to homeowners or renters insurance), short term health (to ensure medical coverage between jobs), or business interruption insurance (to keep a business running in the event of a principal’s death or disability), to name just a few.
Communicate your value to prospects and customers as an ongoing consultant for their changing needs. It can often lead to more referrals, too.
You can build out automated email campaigns based on a particular behavior that makes your customers a candidate for cross sell.
This ties back to the idea of knowing your clients. In 1970, the average age for a first-time mother was 21.4 years.
NPR reported in January 2016 that the mean age has risen to 26.3 years. If you have clients in their 20s, 30s, and 40, they may be candidates for parenthood – and more insurance after the birth or adoption of a baby.
Cross-sale attempts don’t always work the first time you bring it up with your clients, or the second time. Although they may not happen this year, they could happen next year. Always be cross selling.
But always do it in the best interests of your clients. If you come across as just trying to get more money (and not helping your clients), it can undermine your relationship.
When gathering information in your initial contact, ask more questions about your prospect’s or client’s current insurance policies and needs. Understanding their situation and circumstances will help you cross sell more in the future.
Cross-selling can really help you build your insurance business. Get started today and watch your revenue grow!
If you would like some advice or effective sales scripts to help in your efforts, give us a call at 800-998-7715.
Medicare Blog | Medicare News | Medicare Information
By Allison Bell – ThinkAdvisor – April 24, 2019
Agents who focus on selling Medicare supplement insurance seem to be a lot more likely to cross-sell many other life, health and annuity products. Agent Link found that 29% of insurance agents surveyed are active in the Senior Market: about one-third of them sell Medigap, and about one-fifth sell Medicare Advantage. Both types of agents were equally likely to sell indexed universal life (IUL) policies: 27% of Medigap specialists and 27% of M/A sell IUL. About 65% of Medigap agents sell permanent life and term life and 8% sell variable annuities. Only 47% of M/A specialists said they sell term life, and just 40% offer permanent life.
Now is a great time to think about some cross-selling ideas you can implement with your current clients and newly acquired ones.
Below are some great ideas to consider when cross-selling.
29 Ideas to Cross-Sell More Insurance to Current Clients
1) Know the Two Types
Did you know there are two distinct types of Cross Selling situations?
Prospects who already own the product - These people already bought the coverage from a competitor but you’re trying to get the business with your agency.
The key with them is repetition, collecting the x date, good follow-up and selling the benefits of your agency.
Prospects who DO NOT already own the product - These people don’t currently have the type of coverage you’re trying to sell them.
The key with them is product awareness, education, creating a need, identifying interest, and then selling.
These aren’t complete opposites, but they do require different approaches and sales tactics.
If you’re currently treating all cross-sale prospects the same, take a few moments to think about how each one requires a different approach and how you can address it best.
2) Develop an Established Cross-Selling System
It’s great if you read my articles and get a few ideas to implement here. That’s why I write the darn things.
The trouble is that most agents “think” they’re going to use a few new ideas, some of them really do, but very few make changes to the procedures and systems they use in their agency to make process improvements last.
The only way to create lasting success is to establish formal systems for processes in your agency like cross selling.
And this article is the perfect resource to help you put something like that together. Use it and do it!
You don’t have to write a manual, just make a list of what you want to do in each of the most common situations and share it with your staff.
3) Identify the Target Product(s) For Each Customer
Assuming your agency doesn’t specialize in specific lines of insurance, there are probably at least 4 different products that each of your customers could also buy from you.
And there are probably a bunch more that aren’t even relevant to each client.
Find a way to prioritize the best products to cross-sell each client and get this information front and center for your sales and customer service folks.
4) Establish a Tracking System
If your plan is to remember which products are the best cross-sale opportunities for each client, or to just always cross-sell the same one or two lines to everyone you’re not cross-selling efficiently.
Ideally, you’d be able to pull up any of your client’s accounts and see, at a glance, what products are the best cross sale opportunities for them. Having information like this top of mind when you’re looking at a client’s account will make a huge impact in how often your salespeople bring up the cross sale conversation.
In addition, it’s also great if you could pull up a list of all the clients who are prospects for each type of insurance. This is helpful for email, direct mail, or other campaigns that are oriented around awareness of your different product lines.
While we’re at it, you’re also going to need a way to keep track of X-dates for each month.
5) Handle Immediate Needs First
Be careful not to push cross-sales too hard during an initial sale.
It’s fine to plant seeds, but your prospects aren’t remotely interested in buying a second product from you until they know you can take care of the first one.
I’ve witnessed a lot of agents pushing too hard for additional lines when it’s clearly obvious the prospect only has one thing on their mind.
Respect your prospect, listen to your prospect, and put their immediate needs first.