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Aetna Medicare Producer News: Pre-order 2020 enrollment kits | FREE SilverScript® PDP webinar | 2020 AEP marketing catalog

Posted by www.psmbrokerage.com Admin on Fri, Aug 30, 2019 @ 10:42 AM

Aetna Medicare header

Medicare Producer News

Individual MA/MAPD, PDP:  August 28th, 2019


 
Pre-order enrollment kits for 2020 MA/MAPD plans
Starting on August 29, If you're "ready to sell" for 2020, you can order an initial amount of enrollment kits for 2020 Aetna Medicare plans (MA/MAPD) for the early weeks of the Annual Election Period (AEP). Follow these instructions to pre-order enrollment kits through Producer World.

 


 
Start planning your 2020 AEP marketing campaign

The 2020 Aetna Medicare Marketing Studio catalog is now available for you to review on the Studio. You can use this catalog to see what's new for 2020 to start planning your AEP marketing campaigns. As you plan for AEP, you'll also want to keep in mind the key dates below.

  • Aug. 28 – Sept. 2: The Studio will be temporarily closed.
  • Sept. 3:  Ready-to-sell agents can start ordering AEP materials. 
  • Oct. 1: All pre-ordered materials will be shipped or mailed.
  • Oct. 1: You can begin downloading materials for free.

 


 

Don't miss out on 2020 SilverScript PDP plans this AEP

In 2020, SilverScript PDP*, offered by SilverScript Insurance Company, will have two PDP options across the U.S., featuring: $0 deductible for Tier 1 and Tier 2 generics; $0 Tier 1 copays at preferred pharmacies; and copays as low as $1 on Tier 2 drugs.

Make sure you complete all ready to sell requirements for 2020 SilverScript PDP plans, including certification, before AEP. You can access certification using the "SilverScript Agent Portal" site in the quick links section on Producer World.

 



We're excited about 2020 AEP — check out what's new

Value-based enrollments (VBE): The VBE program is coming to more markets this AEP. Soon, you may be able to earn up to $50 more per 2020 MA/MAPD enrollment by initiating a VBE after enrolling a client in a plan on the Ascend app.

Dual-Special Needs Plans (DSNP): We're launching DSNPs with great supplemental benefits in 5 new states. DSNPs will be available in: AL, FL, GA, IA, KS, LA, MO, NC, NE, OH, PA, TX, VA and WV for 2020. 

Preview our 2020 Medicare plans and check out some of the plan highlights coming to your market this AEP. For an in-depth review of the 2020 MA/MAPD plans coming to your market, attend a product training. To find and register for an event near you, visit aetnamedicareagenttraining.com.




Quick links


Need assistance? Here’s who to call (for brokers only)

Filling out enrollment applications

Aetna Medicare Broker Services Department
1-866-714-9301
8 a.m. to 8 p.m. ET, M - F
(Open Saturday, November 17,
9 a.m. to 2 p.m. ET. Closed Saturday, November 25.)

Enrollment options (fax, mail, electronic/Ascend)

Application status

Ready-to-sell status

Getting access to the Ascend app

2020 plan benefits

Select prompt 2 to be directed to 2019 plan benefits

Looking up in-network providers

Before calling the hotline, check our online tools:

• aetnamedicare.com/findprovider 
• coventry-medicare.com/findprovider

Provider Lookup Hotline
1-855-242-9735
7 a.m. to 9 p.m. CT
Monday - Friday 
(Available during AEP only,
for ready-to-sell brokers

Not appointed with Aetna? Request details here

Additional Updates:
 

Tags: Medicare Advantage, aetna, AEP

Mutual of Omaha: Maximize Your Annual Enrollment Period Success

Posted by www.psmbrokerage.com Admin on Wed, Aug 21, 2019 @ 02:43 PM

Maximize your Annual Enrollment Period success!



Annual enrollment provides health insurance producers with an opportunity to write more business in a short window than any other time of year. Make sure you are ready to maximize your success by including Mutual of Omaha’s CareAdvantage HMO (Medicare Advantage) and Mutual of Omaha Rx (Medicare Part D) in your portfolio.

Mutual of Omaha is offering Medicare Advantage plans for Plan Year 2020 in the following markets:

  • Cincinnati (OH/KY) * — Boone, Butler, Clermont, Campbell, Hamilton, Kenton and Warren counties
  • Dallas-Ft. Worth – Collin, Dallas, Denton, Rockwall and Tarrant counties
  • Denver – Adams, Arapahoe, Broomfield, Denver, Douglas, Jefferson, Clear Creek and Gilpin counties
  • El Paso – El Paso county
  • San Antonio* – Bexar county

*Also available for the remainder of Plan Year 2019

  • Mutual of Omaha Rx (PDP) plans are offered in all states except NY and the US territories.

A Few Helpful Tips to ensure for 2020 Success

  1. Get Organized– Don’t let AEP sneak up on you. Get organized before the busy period starts.
  • Become Ready-to-Sell. It’s just 3 easy steps
  • Familiarize yourself with the Mutual of Omaha CareAdvantage Plans and Benefits that are outlined in the Market Overview tear-sheets.  These can be found in Forms & Material on Sales Professional Access (SPA) mutualofomaha.com/broker
  • Organize your client information and reestablish contact if it has been a while
  • Pre-order supplies as they become available
  1. Stay Organized– Make the most of the 54-day AEP period.
  • Plan your work then work your plan
  • Keep track of appointments – it’s easy to get overextended during AEP
  • Make sure you have enough supplies on hand to cover appointments for the upcoming two weeks; or place an order to refresh your supplies.
  • Make use of electronic applications to avoid errors and speed up the enrollment process
  1. Post AEP– Now is the time to take a moment to relax – but just a moment
  • Organize your AEP book of business into a single tracking tool
  • Make yourself a Customer Relationship Manager by keeping in touch with beneficiaries to ensure they understand their benefits and how to use them
  • Watch for other enrollment period opportunities
  • Review your commission statements

AEP is just around the corner.  Are you ready?

Not appointed to sell Mutual of Omaha Medicare Advantage plans? Request details here

Note The plan information described are pending CMS approval and subject to change. Not intended for use as marketing material.  Do not distribute reproduce, edit or delete any portion of this document without the express permission of Omaha Health Insurance Company, Mutual of Omaha Medicare Advantage Company and Medicare Advantage Insurance


Navigating the MA Product Training Site
Ready to Sell Guidelines


Not appointed to sell Mutual of Omaha Medicare Advantage plans? 
Request details here

Additional Updates:
 

Tags: Annual Enrollment Period, Medicare Advantage, Part D, AEP, mutual of omaha

Marketing for 2020 Annual Enrollment Period - Reminder

Posted by www.psmbrokerage.com Admin on Tue, Jul 23, 2019 @ 01:32 PM

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Marketing for 2020 Annual Enrollment Period - Reminder

The 2020 Annual Enrollment Period (AEP) is just a couple months away, starting on October 15th and ending on December 7th 2019. It is important to remember that The Centers for Medicare & Medicaid Services (CMS) do not allow any marketing for AEP to take place before October 1st. "Marketing" includes the following examples:

  • Contacting consumers to solicit an appointment.
  • Completing an enrollment app.
  • Hosting or advertising an event where 2020 plans will be discussed.
  • Talking about 2020 plan rates, options or benefits over the phone or during an appointment.
  • Obtaining a 2020 Scope of Appointment.
  • Sharing content regarding AEP on social media or via email.

Rule of thumb: If the purpose of the marketing activity is to eventually solicit an appointment for AEP, per CMS, it is NOT acceptable before October 1st 2019. If an agent is found to be marketing for AEP before October 1st, the agent could be penalized from the insurance carrier being marketed, or from CMS.

It is a good idea for agents to take this time before October 1st to work certifications and becoming Ready to Sell for the 2020 AEP season. Save all marketing efforts for after October 1st in order to compliantly benefit from the work put into the activity.

Related article: Welcome to your 2020 AEP Headquarters

Additional Updates:
 

Tags: Medicare Advantage, AEP

Mutual of Omaha 2020 Medicare Advantage and Part D Market Overview Released

Posted by www.psmbrokerage.com Admin on Tue, Jul 02, 2019 @ 01:33 PM

Mutual of Omaha 2020 Medicare Advantage
and Part D Market Overview Released


 

Mutual of Omaha Medicare Advantage and Part D Market Overview Released

They’re here!! Mutual of Omaha Medicare Advantage Company (MOMAC), Omaha Health Insurance Company (OHIC) and Medicare Advantage Insurance Company of Omaha (MAICO) market overview information has been posted on Forms & Materials on Sales Professional Access (SPA) www.mutualofomaha.com/broker.  This is your opportunity for a sneak peek at the service areas, provider networks and benefits that are anticipated for Plan Year 2020.  You won’t want to miss out on this!

Because plan information is pending CMS bid approval, these documents are available as download only. Also, keep in mind, plan design and service areas are pending government approval and are subject to change. The posted material is for producer use only and cannot be shared with the general public.

AHIP and Product Training

America’s Health Insurance Plans (AHIP) Certification, Medicare Advantage product training and Part D Prescription Drug Plans (PDP) product training is now available on SPA: www.mutualofomaha.com/broker

  • Medicare Advantage – The certification and training links will appear on the MA product page.  To access simply go to Products > Medicare Solutions > Medicare Advantage
  • Prescription Drug Plans – Both of the links appear on the PDP product page. Go to Products > Medicare Solutions > Prescription Drug Plans
  • Please note: If you are taking Medicare Advantage training for the Denver market, you will see a banner that advises you that the product is not available. This is because the new market is pending CMS approval of plan benefits. You can still take the training

Even better, your AHIP Certification results can now be submitted electronically to Mutual of Omaha. No need to fax or mail your certificate. If you have completed the assessment using another carrier, you can still have the results conveniently sent to us. Just navigate to the AHIP site using the link on SPA.  You will find instructions on how to transmit your results electronically. You will not have to pay or take the assessment again.

Not appointed to sell Mutual of Omaha Medicare Advantage plans? 
Request details here

It’s time to get Ready to Sell for 2020 Medicare Products

Get Ready to Sell our Medicare Advantage and PDP products in just 3 easy steps!!  Start the process today.

  1. Contract to sell Mutual of Omaha’s Medicare Advantage and Prescription Drug Plans.
  2. Successfully complete the 2020 America’s Health Insurance Plans (AHIP) annual certification course that meets the requirements established by The Centers for Medicare & Medicaid Services (CMS).
  3. Successfully complete the 2020      Medicare Advantage and Prescription Drug training courses.  There is no cost to take the courses.

That’s all there is to it!

Re-contracting for Mutual of Omaha’s MA market expansion

If you are currently contracted for Medicare Advantage through Mutual of Omaha Medicare Advantage Company (MOMAC), a Medicare Advantage Insurance Company of Omaha (MAICO) Amendment will be required if you are planning to sell outside the current MOMAC markets. This new company is for Medicare Advantage plans rolling out this year in the following markets: Denver, Dallas/Fort Worth and El Paso.

And remember, to earn renewal compensation you will need to be Ready-to-Sell for the plan year compensation is to be paid.


Navigating the MA Product Training Site
Ready to Sell Guidelines


Not appointed to sell Mutual of Omaha Medicare Advantage plans? 
Request details here

Additional Updates:
 

Tags: Annual Enrollment Period, Medicare Advantage, Part D, AEP, mutual of omaha

Countdown to the 2020 AEP: AHIP, Company Certifications, Expansions and First Looks

Posted by www.psmbrokerage.com Admin on Mon, Jun 17, 2019 @ 12:19 PM


With the 2020 AEP upon us, now is a great time to make sure you are preparing and staying ahead of the curve. AHIP Medicare Training has been released and we are also starting to get details on carrier specific certifications as well as 2020 plan benefits and roll out dates. Take a look at what is available now and keep a look out for future updates as we get closer to AEP.

✪ 2020 AHIP Training

Precision Senior Marketing is proud to be able to help support our agents that sell Medicare Advantage and Prescription Drug Plans. That's why our agents will be able to access AHIP's 2020 Medicare certification for only $125. That's a $50 savings to you just for being part of our team.

https://www.ahipmedicaretraining.com/clients/yourmedicare

As an added "Thank You" to our writing agents we would like to pay for 100% of your AHIP costs after you have five issued 2020 Medicare Advantage enrollments. Ask your Marketer for details. *This is only available to street level agents contracted directly with Precision Senior Marketing.


✪ 2020 Carrier Specific Certifications

To keep things simple, we have all the carrier specific certification instructions available on our certification page. Most will require you complete AHIP in advance, but not all. Please take the time to review the requirements for the different carriers you represent.

Carrier Specific Certification Instructions


✪ 2020 Medicare Advantage and PDP First Looks

As we receive first looks and product information from the carriers we represent, we will be sharing those details with our agents. You can sign up to receive this information by visiting the following web page and completing the form. You can also call one of our marketing representatives at 800-998-7715 and ask for more details.


✪ Online Quoting Tools and Submission Platforms

PSM Has made significant investments to make sure our agents have access to the best in class quoting tools and online submission platforms. Even better, these tools are provided at  no cost to our contracted agents. Please visit the following web page for more details and to request access.


✪ Lead Incentives and Opportunities

PSM is proud to be able to help support our directly contracted Medicare agents.For every ten (10) Medicare Supplement* or Medicare Advantage enrollments placed and issued, you will qualify for a complimentary 1,000 piece lead mailer*. This offer includes the postage, printing, mailing data and return postage on all submitted business return cards ~ ZERO cost to you!

View more details by visiting our Lead Incentives web page

For agent use only. Not for use with consumers. Certain exclusions and limitations may apply. Not affiliated with the United States government or the federal Medicare program. Enrollments for this promotion must be with carriers the agent is appointed with through Precision Senior Marketing. Eligibility for this program will be determined by PSM. Only directly contracted writing agents may participate. Lead vendor and mailers for this program will be determined by PSM, and cash equivalents and reimbursements will not be offered. Agent must be trained and certified and must abide by PSM’s compliance program.


✪ Service and Support

As a reminder, We pride ourselves on a "Do the Right Thing" approach and will go above and beyond to service the needs of our agents. We look forward to having a successful AEP and supporting you with products, technology and the personalized service you have come to expect from PSM. We appreciate the opportunity to earn your business and wish you the best!

thank you

Additional Updates:
 

Tags: Medicare Advantage, Medicare Part D, AEP, certification, AHIP

Aetna Medicare Producer News: Happy holidays | Recertify renewal payments by 12/31 | OEP starts Jan. 1 ― Are you ready?

Posted by www.psmbrokerage.com Admin on Wed, Dec 19, 2018 @ 02:01 PM

Aetna Medicare Producer News:
Recertify renewal payments by 12/31 |  OEP starts Jan. 1

Medicare Producer News

Individual MA/MAPD, PDP:  December 19, 2018


 
Recertify for renewal payments by Dec. 31
If you’re just looking to maintain your existing book of business without selling any 2019 effective business, don’t forget that you still need to complete the annual certification process by December 31 to receive renewal commissions in January.
 
If you recertify after December 31, renewal commission payments to you will resume the first month after certification is complete. You will not be eligible for any missed commission payments during your lapse period. For details on requirements to receive renewal commissions, please refer to the Aetna Medicare Producer Guide.

 
Open Enrollment Period (OEP) starts Jan. 1

The Medicare Advantage OEP runs from January 1 - March 31. During this period, MA/MAPD beneficiaries have a one-time opportunity to change plans. Remember, you’re not allowed to advertise this option, or encourage beneficiaries to switch plans during OEP. But if an MA/MAPD client contacts you and wants to make a change, if eligible, they can. Here are some resources to help you navigate OEP:

• 2019 OEP overview flyer

• OEP Rules of the Road

• OEP Rules of the Road audio

• OEP Rules of the Road transcript


 
Helping clients who qualify for an SEP

When certain events happen, your Medicare-eligible clients may qualify to change their plan outside of the AEP. These are Special Enrollment Periods (SEPs). CMS determines what events and criteria qualify for an SEP. Each one has different rules for the types of plan changes people can make. Below are a few example scenarios that would make a beneficiary eligible for an SEP:

  • You move out of your plan’s service area.
  • You have (or lose) Medicaid.
  • You qualify for (or lose) Extra Help.
  • You live in an institution (like a nursing home)

When assisting your client with an SEP, make sure you correctly identify your client’s SEP on the enrollment form, in the Confirm Your Enrollment Period section. Download an educational flyer about SEPs.



Is a fitness membership important to your clients? SilverSneakers has on-the-go options 

If your clients enroll in one of our 2019 MA/MAPD plans, they can get a free fitness membership at one of the 15,000+ participating SilverSneakers®  locations nationwide.

PLUS, with the new and free SilverSneakers GO™ app, it’s easy for members to exercise on the go. The app lets you:

  • Find nearby locations and check amenities
  • Schedule a workout
  • Select an adjustable workout program
  • Set reminders and log workouts 



In case you missed it...

December 14: New age-in marketing materials on Studio
December 4: Guidance and deadlines for end of AEP
November 28: Announcing a new day in health care - CVS completes acquisition of Aetna
November 16: Check out the 2019 Journey Handbooks

Quick links

Search for providers
Compare plans and estimate costs
2019 ready-to-sell requirements
Complete Aetna’s 2019 producer certification 
Sign up for 2019 MA/MAPD product training
How to submit enrollments
Get commission reports on Producer World
2019 Aetna Medicare Producer Guide



Need assistance? Here’s who to call (for brokers only)

Filling out enrollment applications

Aetna Medicare Broker Services Department
1-866-714-9301
8 a.m. to 8 p.m. ET, M - F
(Open Saturday, November 17,
9 a.m. to 2 p.m. ET. Closed Saturday, November 25.)

Enrollment options (fax, mail, electronic/Ascend)

Application status

Ready-to-sell status

Getting access to the Ascend app

2019 plan benefits

Select prompt 2 to be directed to 2019 plan benefits

Looking up in-network providers

Before calling the hotline, check our online tools:

• aetnamedicare.com/findprovider 
• coventry-medicare.com/findprovider

Provider Lookup Hotline
1-855-242-9735
7 a.m. to 9 p.m. CT
Monday - Friday 
(Available during AEP only,
for ready-to-sell brokers)

Not appointed with Aetna? Request details here

Additional Updates:
 

Tags: Medicare Advantage, aetna, AEP

Mutual of Omaha: Submitting and Tracking Your PDP Enrollments

Posted by www.psmbrokerage.com Admin on Fri, Nov 30, 2018 @ 01:32 PM

Mutual of Omaha: Submitting and Tracking Your PDP Enrollments



Prescription Drug Plan (PDP) enrollments can be taken via e-App or paper. Below is important information on how to access, submit and track your PDP business.
 
ELECTRONIC ENROLLMENTS

Accessing
The PDP electronic enrollment can be found on Sales Professional Access (SPA- www.mutualofomaha.com/broker). On the left navigation bar under Sales Tools, click:
Electronic Applications – Prescription Drug Plans e-Application – Start or Continue e-App
 
Submitting
Electronic enrollments are submitted electronically at the completion of the application process.

Tracking
If you take an electronic enrollment (started or submitted), click the ‘View Dashboard’ button within the PDP e-app.
 
For CMS approved enrollments, there are two links available to access your report:

  • Click the link labeled ‘Prescription Drug Plan Approvals’ under the ‘Reports’ tab in Sales Professional Access (SPA), or 
  • Click the link ‘Approved Cases’ located on the ‘Electronic Applications’ page under the button to launch the PDP e-app.

 
PAPER APPLICATIONS

Ordering
A PDP enrollment packet can be order through regular channels by faxing the order form or calling Sales Support @ 800-693-6083.
 
Submitting
Completed paper enrollment forms can be submitted to Mutual of Omaha via fax or mail. The Scope of Appointment (SOA) should be retained by the agent and a copy must be submitted to Mutual either via Fax or email.
 
Enrollment Form

  • Fax to: 855-867-6711 (Preferred method of submission); or
  • Mail to: Mutual of Omaha Rx, PO Box 3625, Scranton, PA, 18505-9811

 Scope of Appointment

 All paper enrollment forms MUST be received by Mutual of Omaha Rx’s enrollment processor within 48 hours after the signed enrollment date.
 
Tracking
If you submit a paper enrollment, call 877-775-1360.
 
For CMS approved enrollments, there are two links available to access your report:

  • Click the link labeled ‘Prescription Drug Plan Approvals’ under the ‘Reports’ tab in Sales Professional Access (SPA), or 
  • Click the link ‘Approved Cases’ located on the ‘Electronic Applications’ page under the button to launch the PDP e-app.

Mutual of Omaha Rx (PDP) is a prescription drug plan with a Medicare contract. Enrollment in the Mutual of Omaha RX plan depends on the contract renewal.


Not appointed to sell Mutual of Omaha PDP plans? Request details here

Additional Updates:
 

Tags: Annual Enrollment Period, Medicare Advantage, Part D, AEP, mutual of omaha

Mutual of Omaha: Submitting and Tracking Your Medicare Advantage Enrollments

Posted by www.psmbrokerage.com Admin on Fri, Nov 30, 2018 @ 01:28 PM

Mutual of Omaha: Submitting and Tracking Your Medicare Advantage Enrollments



Medicare Advantage (MA) enrollments can be taken via e-App or paper. Below is important information on how to access, submit and track your MA business.
 
ELECTRONIC ENROLLMENTS

Accessing
Click on the ‘Start New Application’ icon on the Medicare Advantage producer portal. The link to the MA producer portal can be accessed on the Sales Professional Access (SPA- www.mutualofomaha.com/broker) on the Medicare Advantage product page.
 
Submitting
Electronic enrollments are submitted electronically at the completion of the application process.

Tracking
If you take an electronic enrollment (started or submitted), click the ‘View Dashboard’ button within the Medicare Advantage e-app.
 
For CMS approved enrollments click on the ‘App Tracker’ icon within the Medicare Advantage producer portal. 
 
PAPER APPLICATIONS

Ordering
Order the paper enrollment forms from the storefront found under Documents – Resources – Store Front for Supply Orders on the Medicare Advantage producer portal.
 
Submitting
There are two options for submitting completed paper enrollment forms.

  • Producer Online Quick Entry – Log in to the MA producer portal and Select the ‘Start New Application’ icon. Complete the form online and upload your paper documents.
  • Producer Phone Enrollment – Once the enrollment has been completed, you MUST leave the beneficiary’s house. Call Producer Support at 877-259-8657 during business hours (Monday through Friday, 8 a.m. – 5 p.m. CST) and provide details of the enrollment.

 
For both options, the paper documents (enrollment form, SOA and producer checklist) must be mailed to our enrollment processing center within 48 hours of enrollment sign date. A business reply envelope for submitting these forms is provided in each enrollment kit.
 
Tracking
For both paper enrollments you submit and CMS approved enrollments call 877-259-8657. 
 
Mutual of Omaha CareAdvantage is an HMO plan with a Medicare contract. Enrollment in Mutual of Omaha CareAdvantage depends on contract renewal.


Not appointed to sell Mutual of Omaha MA plans? Request details here

Additional Updates:
 

Tags: Annual Enrollment Period, Medicare Advantage, Part D, AEP, mutual of omaha

Aetna Medicare: SilverSneakers fitness benefit - More reasons to rave

Posted by www.psmbrokerage.com Admin on Mon, Nov 19, 2018 @ 10:04 AM

Aetna Medicare:
SilverSneakers Fitness Benefit

Aetna Header

More reasons to rave about the SilverSneakers fitness benefit on 2019 Aetna Medicare plans

Did you know? Members of 2019 Aetna and Aetna Coventry Medicare Advantage plans (MA/MAPD) can get a FREE fitness membership at over 15,000 SilverSneakers® participating locations nationwide.

Plus, through SilverSneakers’ partnership with CollegeSave1, 2, members can save thousands (up to $4,000 the first year) on tuition at select colleges/universities for their loved ones -- simply by working out at a participating SilverSneakers location. Encourage current members to find out more at http://collegesave.org/silversneakers.


1Please note: Due to compliance rules, the CollegeSave program cannot be promoted to prospective enrollees as an Aetna value-add program. It can only be discussed with current members.


Also, with the FREE SilverSneakers GOTM app, members can discover new ways to move. You and your clients can download SilverSneakers Go app from your phone's app store to check it out for yourself. With this app, members can:

  • Find nearby locations and check amenities
  • Schedule a workout
  • Select an adjustable workout program
  • Set reminders and log workouts

Resources to share with your clients

Fitness benefit comparison chart

SilverSneakers fitness benefit flyer

CollegeSave flyer 

(for current members only; cannot be shared with prospective enrollees)

 

Want to learn more?

Check out the SilverSneakers agent resources guide (agent use only). Or, contact your local Aetna Medicare Broker Manager. Happy selling!

Not appointed with Aetna? Request details here

Additional Updates:
 

Tags: Medicare Advantage, aetna, AEP

Aetna Medicare Producer News: Medicare Open Enrollment Period Returns

Posted by www.psmbrokerage.com Admin on Fri, Nov 16, 2018 @ 04:13 PM

Aetna Medicare Producer News:
Medicare Open Enrollment Period Returns

Medicare Producer News

Individual MA/MAPD, PDP:  November 16, 2018

medicare agent speakingMedicare Open Enrollment Period returns in January: Join a "Rules of the Road" webinar 

On November 29, we're hosting a free webinar to review the CMS guidelines for the Medicare Advantage (MA) Open Enrollment Period (OEP).  During the call, we'll cover all the ins-and-outs of OEP so you're ready to assist your clients starting January 1. 

 


What is OEP for Medicare?

From January 1 – March 31, members can make a one-time election to switch to another MA plan (with or without Part D coverage) or
to return to Original Medicare (with or without Part D coverage). Download an OEP overview flyer for more information. 

During MA OEP, plan sponsors and producers aren’t allowed to solicit MA/MAPD enrollments. For details on what you can and can’t do, please review section 40.7 of CMS’ 2019 Medicare Communications and Marketing Guidelines.  Attend our webinar on November 29, for in-depth look at CMS' guidelines. 



Check out the 2019 Journey Handbooks

3-4When your clients enroll in one of our 2019 MA/MAPD or PDP plans, they’ll get Journey Handbook as part of their welcome kit. The handbook helps new members make the most of their plan in 2019. Inside the handbook, they can find information about: 

Below are links to the 2019 handbooks. Download a copy to review so you are prepared to answer your clients' questions. 

 

 



Is a fitness membership important to your clients? SilverSneakers has on-the-go options 

If your clients enroll in one of our 2019 MA/MAPD plans, they can get a free fitness membership at one of the 15,000+ participating SilverSneakers®  locations nationwide.

PLUS, with the new and free SilverSneakers GO™ app, it’s easy for members to exercise on the go. The app lets you:

  • Find nearby locations and check amenities
  • Schedule a workout
  • Select an adjustable workout program
  • Set reminders and log workouts 



Need assistance? Here’s who to call (for brokers only)

Filling out enrollment applications

Aetna Medicare Broker Services Department
1-866-714-9301
8 a.m. to 8 p.m. ET, M - F
(Open Saturday, November 17,
9 a.m. to 2 p.m. ET. Closed Saturday, November 25.)

Enrollment options (fax, mail, electronic/Ascend)

Application status

Ready-to-sell status

Getting access to the Ascend app

2019 plan benefits

Select prompt 2 to be directed to 2019 plan benefits

Looking up in-network providers

Before calling the hotline, check our online tools:

• aetnamedicare.com/findprovider 
• coventry-medicare.com/findprovider

Provider Lookup Hotline
1-855-242-9735
7 a.m. to 9 p.m. CT
Monday - Friday 
(Available during AEP only,
for ready-to-sell brokers)

Not appointed with Aetna? Request details here

Additional Updates:
 

Tags: Medicare Advantage, aetna, AEP

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