What are the New CMS Requirements?
CMS considers a “marketing” call anything that falls under the “Chain of Enrollment,” which is defined as any events from the point when a beneficiary is made aware of an MA/PDP plan to the end of the enrollment process.
Some examples of what the new recording rules cover include:
Disclaimer All agents will also be required to include the following disclaimer: “We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or The disclaimer must be included in the following places:
Additionally, the following requirements must be included in all call recordings and appointment forms:
CMS has stated that there is no obligation to re-enroll current Medicare participants and their enrollment status will not be affected. Automatic enrollment will also not occur. That said, a new Scope of Appointment (SOA) is required if the beneficiary requests information about a plan not previously discussed. NOTE: CMS has not laid out a compliance verification or auditing plan for the Final Rule 2023 changes. How to Achieve Compliance Ensuring agents can meet these new CMS requirements by October 1, 2022, comes down to two primary factors: technology and training.
PSM and YourMedicare have launched the Telephony system to agents nationwide. This new system gives agents the ability to make and receive calls through the YourMedicare SunFire platform. The system assigns agents a virtual phone number with a customizable area code, making the number more familiar for their clients.
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Medicare Blog | Medicare News | Medicare Information
PSM Guide: Understanding the New CMS Call Recording Changes
Posted by www.psmbrokerage.com Admin on Wed, Nov 02, 2022 @ 05:05 PM
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Tags: closing sales, Success Tips, CMS, sales advice, Sales Strategies, Compliance
CMS Monitoring Activities and Best Practices during the Annual Election Period
Posted by www.psmbrokerage.com Admin on Thu, Oct 20, 2022 @ 01:33 PM
The Centers for Medicare & Medicaid Services (CMS) issues this memorandum informing Medicare Advantage (MA) organizations and Part D sponsors of CMS monitoring activities and sharing plan and sponsor best practices during the 2023 Annual Election Period (AEP), running from October 15, 2022 to December 7, 2023.
Their secret shopping activities have discovered that some agents were not complying with current regulation and unduly pressuring beneficiaries, as well as failing to provide accurate or enough information to assist a beneficiary in making an informed enrollment decision. CMS reminds MA organizations and Part D sponsors that they are responsible for the marketing activities of the agents and brokers and other third-party entities with whom they contract.
CMS is taking the following immediate actions during the 2023 AEP, and into Contract Year 2023, including:
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Tags: closing sales, Success Tips, CMS, sales advice, Sales Strategies, Compliance
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Tags: closing sales, Success Tips, sales advice, Sales Strategies
Join us in Denver! Road to 8% Nation Tour
Posted by www.psmbrokerage.com Admin on Tue, May 10, 2022 @ 12:58 PM
10 Cities. 9 Months. 8% Roadshow.How do successful people think? From the professional to the personal realm, hear how you can better overcome challenges and develop a winning mindset. A destination without a path is unreachable. Learn what leaders from your industry and others did to pave their way to your dream lifestyle.
![]() NetworkingHave you ever heard the term, “It’s not what you know, it’s who you know?”One of the greatest things about the 8% Nation conference is the attendees themselves. Friendships, partnerships, and mentorships have all happened from agents just like yourself who happened to bump into the right person in the audience. By connecting with the person to your left or your right (or both) at our conference, you can hold each other accountable to your new goals, challenge yourselves to do more every day, and help each other to keep a growth mindset. It’s important to keep successful people around you if you want to achieve your goals and the people who attend 8% Nation are the ones who are committed to doing something big with their lives. ![]() |
Tags: Success Tips, Professional Networking, sales advice, Entrepreneurship, Insurance Marketing, Leadership
Join us this March in Cincinnati! Road to 8% Nation Tour
Posted by www.psmbrokerage.com Admin on Thu, Mar 03, 2022 @ 09:10 AM
10 Cities. 9 Months. 8% Roadshow.How do successful people think? From the professional to the personal realm, hear how you can better overcome challenges and develop a winning mindset. A destination without a path is unreachable. Learn what leaders from your industry and others did to pave their way to your dream lifestyle.
![]() NETWORKINGHave you ever heard the term, “It’s not what you know, it’s who you know?”One of the greatest things about the 8% Nation conference is the attendees themselves. Friendships, partnerships, and mentorships have all happened from agents just like yourself who happened to bump into the right person in the audience. By connecting with the person to your left or your right (or both) at our conference, you can hold each other accountable to your new goals, challenge yourselves to do more every day, and help each other to keep a growth mindset. It’s important to keep successful people around you if you want to achieve your goals and the people who attend 8% Nation are the ones who are committed to doing something big with their lives. ![]() |
Tags: Success Tips, Professional Networking, sales advice, Entrepreneurship, Insurance Marketing, Leadership
Join us in Philly! Road to 8% Nation Tour
Posted by www.psmbrokerage.com Admin on Tue, Feb 01, 2022 @ 04:11 PM
10 Cities. 9 Months. 8% Roadshow.How do successful people think? From the professional to the personal realm, hear how you can better overcome challenges and develop a winning mindset. A destination without a path is unreachable. Learn what leaders from your industry and others did to pave their way to your dream lifestyle.
![]() NetworkingHave you ever heard the term, “It’s not what you know, it’s who you know?”One of the greatest things about the 8% Nation conference is the attendees themselves. Friendships, partnerships, and mentorships have all happened from agents just like yourself who happened to bump into the right person in the audience. By connecting with the person to your left or your right (or both) at our conference, you can hold each other accountable to your new goals, challenge yourselves to do more every day, and help each other to keep a growth mindset. It’s important to keep successful people around you if you want to achieve your goals and the people who attend 8% Nation are the ones who are committed to doing something big with their lives. ![]() |
Tags: Success Tips, Professional Networking, sales advice, Entrepreneurship, Insurance Marketing, Leadership
2. Identify and accommodate needs. Clients don't buy products or services. They buy solutions to problems for peace of mind. Remember many clients’ needs may be emotional rather than logical. The more we know about our clients, the better we become at accommodating their needs. Communicate regularly to be aware of problems or upcoming needs.
3. Make sure clients feel important and appreciated. Treat them as individuals and not as an age group. People value sincerity. It creates good feeling and trust. 4. Understanding Is crucial. Understanding their specific requests and needs should always be our goal. Make sure your clients purchase the healthcare plan they want to use, should the need arise.
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Tags: Success Tips, Professional Networking, sales advice, Entrepreneurship, Insurance Marketing, Leadership
8% Virtual 1-Day Event on Feb 18th
Posted by www.psmbrokerage.com Admin on Thu, Jan 27, 2022 @ 12:24 PM
Are you ready to breakthrough? At 8% Virtual, you will learn exactly what you need to know to take your business to a whole new level. This conference will have a massive focus on sharing the SALES & MARKETING secrets that you must know now! Do not miss this once in a lifetime event! Register today. View details here: https://8percentvirtual.com/ Use our $50 off coupon code – “TONY” for an additional savings ![]() |
Tags: Success Tips, Professional Networking, sales advice, Entrepreneurship, Insurance Marketing, Leadership
Join us in Charlotte! Road to 8% Nation Tour
Posted by www.psmbrokerage.com Admin on Mon, Jan 10, 2022 @ 10:15 AM
10 Cities. 9 Months. 8% Roadshow.How do successful people think? From the professional to the personal realm, hear how you can better overcome challenges and develop a winning mindset. A destination without a path is unreachable. Learn what leaders from your industry and others did to pave their way to your dream lifestyle.
![]() NETWORKINGHave you ever heard the term, “It’s not what you know, it’s who you know?”One of the greatest things about the 8% Nation conference is the attendees themselves. Friendships, partnerships, and mentorships have all happened from agents just like yourself who happened to bump into the right person in the audience. By connecting with the person to your left or your right (or both) at our conference, you can hold each other accountable to your new goals, challenge yourselves to do more every day, and help each other to keep a growth mindset. It’s important to keep successful people around you if you want to achieve your goals and the people who attend 8% Nation are the ones who are committed to doing something big with their lives. ![]() |
Tags: Success Tips, Professional Networking, sales advice, Entrepreneurship, Insurance Marketing, Leadership
Join us in Atlanta! Road to 8% Nation Tour
Posted by www.psmbrokerage.com Admin on Mon, Nov 29, 2021 @ 04:40 PM
10 Cities. 9 Months. 8% Roadshow.How do successful people think? From the professional to the personal realm, hear how you can better overcome challenges and develop a winning mindset. A destination without a path is unreachable. Learn what leaders from your industry and others did to pave their way to your dream lifestyle.
![]() NETWORKINGHave you ever heard the term, “It’s not what you know, it’s who you know?”One of the greatest things about the 8% Nation conference is the attendees themselves. Friendships, partnerships, and mentorships have all happened from agents just like yourself who happened to bump into the right person in the audience. By connecting with the person to your left or your right (or both) at our conference, you can hold each other accountable to your new goals, challenge yourselves to do more every day, and help each other to keep a growth mindset. It’s important to keep successful people around you if you want to achieve your goals and the people who attend 8% Nation are the ones who are committed to doing something big with their lives. ![]() |
Tags: Success Tips, Professional Networking, sales advice, Entrepreneurship, Insurance Marketing, Leadership