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2019 Universal American Certification Instructions

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UAM 2019 Traning and Certification is Now Open

We are pleased to announce that our 2019 Universal American (UAM) Training & Certification portal is now open at http://www.sentinelelite.com/.

As in previous years, you must first take your Medicare CORE and FWA training through an online educator like Gorman Health Group. This training is available now through Gorman and the following services:

  • America’s Health Insurance Plans (AHIP)
  • Pinpoint Global Communications

If you complete your CORE and FWA through Gorman Health group, your certificate will automatically populate in the system when you begin your UAM-specific Corporate, Products, and Procedures (CPP) Training at http://www.sentinelelite.com/ and you will be ready to begin UAM training and certification. If you use AHIP or Pinpoint to obtain your CORE/FWA training, you will be directed to upload your certificates into the UAM training site on Sentinel Elite.

While there is no charge for UAM’s training and certification program, you are responsible for any expenses related to CORE certification completed through Gorman or the other online training services. When you take the UAM training modules, you will have up to three attempts to pass with a grade of 85% or higher. Please note that additional attempts will not be granted.

For complete information about UAM’s Training & Certification program, please click here to review our Training and Certification FAQ. When Using Sentinel Elite:

  • Be sure to disable pop-ups on your computer, so that the Certification can run smoothly. 
  • Call the Sentinel Elite Call Center at (888) 568-0270 for questions regarding logging-in and accessing Certification.

Be ready when Medicare Marketing begins on October 1, 2018. Begin your 2019 Medicare Core and FWA Training today!

Agent Support Have questions about this year’s training and certification requirements? Contact UAM Sales Support at 1-855-225-1475, Monday-Friday, 8:30 a.m. to 5:00 p.m. Eastern Time.

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