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YourMedicare SunFire users,

Today is the day! Be sure to log in and establish your new virtual phone number.
It’s extremely easy to set up and even easier to use!

Here is a step-by-step guide:

• From your dashboard, go to your profile
• Scroll down and select “Add dialer phone for recording”
• Enter in the area code of your choosing (You can only have one phone number)
• Click “Add dialer phone”
• And the system will generate a virtual phone number for you in that area code
• Once you see the full number appear, you’re ready to make and receive calls!

To register for a webinar go to https://yourmedicareresources.com/webinars/ 

To register for the SunFire Platform, request details here.

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New CMS Requirement

 

Effective October 1, 2022 Field Agents will be required to record all sales and marketing calls in their entirety. The recordings must be retained in a HIPAA compliant manner for 10 years. View details on the new CMS rule here.

 

This pertains to calling leads, scheduling appointments, collecting drug and provider lists and conducting phone enrollments.

 

Only in person, face to face appointments are excluded, however any follow up calls related to sales and completing the enrollment process must be recorded.

 

Additionally, a new disclaimer must be verbally conveyed within the first minute of a sales phone call.

 

Now is a great time to make sure you have access to Sunfire's enrollment platform and have a solution in place for the upcoming 2023 AEP.