Independent Agents Hold a Significant Advantage over Insurtech Startups
Insurance agents can provide something their insurtech rivals cannot: a human touch.
Independent insurance agents don’t need to fear that they’ll be replaced by insurtech startups powered by artificial intelligence. Recent studies reveal that insurance customers still want to talk to a live agent, especially when they need to file a claim or buy a complex product.
According to a recent survey conducted by insurance technology provider Vertafore, 60% of nearly American consumers worry that an AI-generated insurance purchasing process might automatically reject their coverage request, even when a human agent would likely give them a policy. Even tech-savvy Millennials shared this concern, with nearly 50% claiming that they’d prefer to buy an insurance contract from a live agent.
These findings are no surprise to Vertafore’s Chief Sales and Marketing Officer BJ Schaknowski. Speaking at recent conference, he stressed that since insurance is a complicated subject, people feel more confident speaking to someone who can guide them to the “right protection for their family and business.” The Vertafore survey is all the more evidence that independent agents can still compete with insurtech startups.
Build Relationships through Technology
As the Vertafore survey indicates, consumers overwhelmingly prefer human interaction when buying insurance, as 72% said they were turned off by the prospect of purchasing it with a chatbot. Insurance agents, however, cannot ignore recent technologies that are rapidly transforming the industry. Prospects and clients expect a user-friendly and robust web presence, complete with digital portals that enable them to search for information, submit payments, or handle basic inquiries.
Rather than resist these services, successful agents utilize the latest technologies like online lead generation systems, automated email and marketing campaigns, and AI-powered programs to engage with clients and prospects more regularly than ever. In other words, they use technology to cultivate a deeper relationship with their clients — not as a vehicle to offload all customer service functions to a digital system. When an agent responds to a client’s comment on Facebook or Twitter or through a text, he or she is doing so as a human — not a bot.
The challenge for independent agents in today’s tech-driven world is to set themselves apart from their insurtech rivals by providing a human touch — even when that human touch comes through technology. It’s what clients and prospects alike want and expect.
Source:
|
Additional Updates: |
-
Medicare AEP signups were strong - View
-
Medicare Advantage: Growing and profitable - View
-
35% of beneficiaries now in Medicare Advantage - View
-
Express: Mutual of Omaha weekly updates - View
-
VALUES quote of the week - View
|
Tags:
technology,
Medicare Sales,
Sales Strategies,
sales
Combined Insurance Medicare Supplement is pleased to begin offering agents the opportunity to use their new E-App Platform when submitting your Med Supp business.
Benefits of using the Combined Med Supp E-App:
- Expand your client base
- Save time and gas
- Reduce your daily overhead
- Eliminate mistakes and unnecessary paperwork
- Get paid quicker
For contracted agents, in order to get started selling with Combined Insurance’s E-App today, simply login to the Combined agent portal at www.aiatpa.com. Please contact your marketing representative if you need assistance in accessing the agent portal.
Also, to help you get started Combined Insurance has provided a FAQ and Quick Start Guide to make the process quick and efficient.
Combined Insurance has recently filed their competitive Medicare Supplement in the following states: GA, OH, MO, NJ, and PA.
Additional Approved States include: AL, AZ, IL, IN, KY, LA, MS, MT, NC, OK, SC, SD, TN, TX, and WV.
Not yet appointed with Combined? Instantly download free sales materials and rates here.
For any other questions on getting contracted with Combined or getting started using the E-App please contact us at 1-800-998-7715.
|
Additional Updates: |
- Combined Med Supp E-App Now Available - Learn More
- A Unique Med Supp Opportunity with Everence for AZ, CA, ID, MT Agents - Learn More
- Hospital Indemnity Plan Designed Specifically for Medicare Advantage Members - Learn More
- Reach New Med Supp Sales Heights - Learn More
|
Tags:
Web Tips,
technology,
Medicare Supplement,
Combined Insurance Medicare Supplement,
Stonebridge Medicare Supplement
As you get your marketing plan for 2013 together, one of the things you might want to consider implementing into your business is e-mail marketing. This can be a very cost effective way to reach prospects and connect with them early on. Whether you’ve been e-blasting for years or you are just getting started, here are a few things to use as an outline when putting your campaigns together..
- Use your prospect’s first name: Most e-blast software has a personalization feature that allows you to use your prospect’s first name. When you use the first name in the subject of the e-mail studies show that a person is more likely to open it. Your message cannot be read if the recipient doesn’t open it first.
- Be urgent: Use a time sensitive subject like “Webinar Starts in One Hour” or “Be Sure to get this Great Product Now” in order to entice your prospect to open the e-mail and read it.
- Make it mysterious: Create curiosity by using questions in the subject and body of the e-mail. For example, instead of saying “Twitter is the #1 Social Media Platform” ask “What is the #1 Social Media Platform?”
- Deliver exclusivity: Give your subscribers preferential treatment. If you just posted a YouTube video, for example, be sure your subscribers are the first to know.
- Be consistent: Send your e-mails at roughly the same time each day and keep the form consistent. This will train your audience to expect your messages, and make it easier for them to read regularly.
- Split testing: Curious which campaign will bring the best response? Try doing an A/B test and send one version to half your audience and the other version to the other half. Keep track of the analytics to see which gave you the best response and cater to that going forward.
- Less (copy) is more: Stay away from writing a long drawn out e-blast. Aim to keep them short, sweet and punchy.
- Include a P.S.: This could be a call to action, a quote, a statistic, or anything else you could use to grab your audience’s attention.
- Use a strong call to action: How do you want your prospects to reach you once they are interested? Whether it’s by filling out a form on your website or giving you a call, make sure it is obvious to your audience and easy to execute.
- Use a picture in your signature: People crave human connection. Consider putting a personal photograph next to your signature to remind your clients the e-mail came from you personally, and not a robot.
Staying in front of your clients is important in this competitive environment. If you have any questions about e-mail marketing, what platforms to use, and where to find templates for your e-blast, feel free to call your marketer at 1-800-998-7715.
Please give us your feedback! Do you have any other tips to share that you've learned from doing e-blasts? Do you find they are a good way to keep in front of your clients?
Source: Senior Market Advisor, LifeHealthPro
|
Additional Updates: |
- UnitedHealthcare February Training Calendar - Learn More
- ND Agents: Stay Competitive with Low Med Supp Rates - Learn More
|
Tags:
United Healthcare Medicare Supplement,
Senior Market Advice,
Web Tips,
technology,
Creating Value
Websites can be overwhelming to business owners. Everything from choosing layouts, to creating content and keeping it updated takes time and considerable resources. However, even if you’re unable to commit the time or money to creating a comprehensive website at this point in your business, a landing page is a good option. Your landing page serves as your online business card and can be as simple as one page with your contact information, a short introduction to your business, and a contact request form. This is a quick and effective way to establish your web presence and legitimize your business.
Here are a few things to keep in mind when you are creating your landing page:
- Have a Strong Call-to-Action: What do you want your prospects to do when they reach your website? Do you want them to call you for more information? Submit their information via an online form? Join your educational mailing list? Whatever it is you want from your visitor, make sure it is obvious.
- Include Credibility Indicators: Request a few testimonials from your happy clients to post on your landing page. Seeing that other people are happy with your service will help those on the fence about working with you make the decision to move forward.
- Keep it clean and simple: You don’t want your landing page to become too busy, crowded or hard to read. Eliminate all of the unnecessary information; break down content to small, easy-to-read paragraphs, and use bullets to highlight the most important points.
- Use video: Use your landing page to introduce yourself to your prospects and talk about your products. You can also use video for an educational opportunity to help prospects make a more informed decision on which product would work best for them.
- Measure effectiveness: Once your page is live be sure to check your analytics and click rates. You may see cause to change your layout or verbiage. Experiment until you see the results you are looking for.
With a landing page you still choose a domain name, but the size of the website is much smaller. It can be created easily via several template site options, and is easy to maintain yourself periodically. For more information on setting up your landing page and advice on the best information to include, contact your PSM marketer at 1-800-998-7715.
Please give us your feedback! Do you have an online business card? How has it helped your business? Do you feel like your website helps you with prospecting?
Source: Senior Market Advisor
|
Additional Updates: |
- The Perfect Medicare Supplement for AEP - Learn More
- Heartland National Oklahoma Appointment Renewal Form - Learn More
- AEP Changes and Fax Cover Sheets - UnitedHealthcare - Learn More
|
Tags:
United Healthcare Medicare Supplement,
Sales Tips,
Success Tips,
Senior Market Advice,
Web Tips,
technology,
Heartland National Medicare Supplement,
Combined Insurance Medicare Supplement
Agencies grow using a variety of marketing, some more common than others. If you've reached a brick wall and your pipeline isn't as full as you'd like it to be, now is the time to look into jump starting your marketing techniques from a new angle. Although some marketing may seem unorthodox, as Maribeth Kuzmeski from Red Zone Marketing advises, "It's how you get your message out and how you drive others to you. There's not an advisor I know who has too many people to see."
The blog last week looked at using social media to connect with prospects. Here are a few other overlooked tactics that could give your business the jolt you have been looking for:
- Virtual Appointments. In our internet age, face-to-face meetings no longer have to mean in person. Several web-based video meeting services, like GotoMeeting and Skype, are available for you to meet with your clients without leaving your business. When prospecting over the phone, prospects might feel more at ease working with you if they are able to put a face to a name. Especially with seniors just turning 65 and familiar with internet tools, you will be able to walk through the paperwork to get them contracted more efficiently without sacrificing the personal touch of meeting face to face.
- Community involvement. Not only is getting involved in charitable organizations good in and of itself, it's also a great way to network with prospects and build relationships. Whether it is through your religious place of worship or another volunteer opportunity in your community, get to know the people you work with and fill them in on what you do. Chances are, someone there or someone they know could be an excellent referral for your future business.
- Webinars. It's becoming increasingly difficult for prospects to commit to a seminar or event, however with a webinar you can potentially meet with more people while cutting the costs associated with planning an event. Using the same platforms as your virtual appointments, you will be able to educate a group of prospects leading to new clients.
- Client surveys. Doing a yearly survey of your current clients is a great way to find out who is willing to give a referral as well as what products or services your current clients are also interested it. This too, will identify who might be interested in adding a final expense, short term care or annuity to their portfolio, as well as show what products may be missing from your portfolio that are of interest to your clients.
- Direct mail. Surprise! As more and more agents have favored e-mail marketing some seniors have become "turned off" by the volume they are now receiving. This has made them more receptive to direct mail pieces again, and the response rates have increased in the last year.
Whether it's meeting with clients virtually or getting involved in your community, the success of your agency depends on how well you execute your marketing ideas. As John Comer, CFP or Comer Consulting acknowledges, "Marketing is easy to understand but hard to execute." If you have any questions about executing an unconventional marketing strategy, call your PSM marketer at 1-800-998-7715 for tips and techniques to get it off the ground successfully.
Please give us your feedback! What unconventional marketing strategies have you tried? What do you find the most difficult aspect of your agency's marketing? Is there any topics you'd like to see discussed on the blog as far as techniques to guide you through your marketing efforts?
Source: InsuranceNewsNet
|
Tags:
Sales Tips,
Web Tips,
technology,
Referrals,
Leads,
Medicare Sales,
Customer Service,
Professional Networking
In 1898, Elias St. Elmo Lewis developed the AIDA sales funnel still used by marketers today. The layers originally created are awareness, interest, desire, and action. He used it to explain the selling process in the insurance field and break it down into the hierarchical structure that is easier to understand and keep the sales funnel flowing. Although the model remains just as relevant as it was when it was first created, it is important to allow for affects of new media on each of the steps. One way to do this is to create a fifth layer, the referral.
Here is how each layer is changing with new media:
- Awareness: Traditionally this has been through newspaper ads, billboards, radio and TV commercials. As the insurance world moves towards the digital age, it is important to take advantage of the arenas where people spend most of their time. Currently, that is in social networks like Facebook, Twitter, LinkedIn, and Google+.
- Interest: As an agent it has always been important to understand where your potential clients are and meet them there. Today’s marketplace shows an increase in consumers expecting brands to become a part of their culture. This means using informational graphics and videos as well as emotional stories to convey the importance of your product and what it can do to improve their life.
- Desire: Once you have their attention, you will need to explain why they need your products. What are the benefits? Create a desire for your product with your marketing and education of the product’s value to your prospective clients.
- Action: In many ways this was previously the last state of the selling tunnel. Once your customer is aware, interested, and has the desire to buy, you would encourage them to buy the product. Consumers these days are looking for an easy or intuitive buying process. As you guide them through the process you will be setting them up for the new fifth layer: the referral.
- Referral: This is the best tool in any agent’s marketing strategy. Once you have one happy customer promoting your service they can bring you several more. This is where social media can really help to positively promote your company. Positive comments on your Facebook wall, tweets reflecting your good service, or recommendations on your LinkedIn profile all work toward gaining new clients.
In many ways, social media is a set of bookends with the sales process in between, creating an effective sales cycle. You advertise via the networks and receive referrals based on your positive customer experiences. Interaction via Facebook and Twitter is increasingly becoming as affective in sales as a call between a sales rep and a client. By leveraging these new resources you can create your niche in the insurance sales market and target prospects accordingly. As the number of consumers turning toward the internet for insurance research and purchasing continues to increase, it is important to adjust your marketing concepts in order to adapt.
To read the entire article, please see InsuranceNewsNet's Why 'Funnel' Away Business (page 40).
Precision Senior Marketing will be closed Monday, May 28 for the Memorial Day holiday. Regular 8am-5pm CDT hours will resume Tuesday, May 29. We wish you and your loved ones a happy holiday. We appreciate your business and the opportunity to serve your needs.
Please give us your feedback! Do you use social media in your sales cycle? How has it changed your business? Do you find the process easy to manage?
Source: InsuranceNewsNet
|
Additional Updates: |
- Woodmen of the World Medicare Supplement Rate Increase for Oregon - Learn More
|
Tags:
Success Tips,
Senior Market Advice,
Web Tips,
technology,
Customer Service,
Building Client Relationships
In the past few years it has become more and more evident that the Internet is not a passing fad. It’s no longer a means of achieving more success but of staying in the game. Therefore, your marketing strategy is no longer "should I be marketing on the Internet?" but "how do I effectively market on the Internet?" This can be a daunting task, especially if you are new to online marketing. The most important thing is to realize all of the opportunities and revenue when you expand your business to sell Medicare supplements online.
It’s no surprise that the role social media plays is huge. In fact, social media is the No. 1 activity on the web, and if Facebook alone was a country it would be the third largest nation in the world with more than 800 million active members. There is a whole new realm of success in internet marketing; here are the three most popular social media websites to be using:
- Facebook. As I said before, Facebook has the largest reach in social media today. However, it’s important to note that Facebook has a more "relational" sales style than "transactional." Share helpful videos and articles as well as photos from your company events and holiday parties. Steve Savant, author of "How to Become an Internet Sales Superstar" and host of the daily Internet talk show Business Insurance Zone explains, "Facebook is the estrogen zone." His suggestion as you start initially is to request to post photos via a spouse or other family member’s personal page, showing you with clients or at an event. Their friends can comment asking what you do, request a meeting, or offer a referral.
- Twitter. Twitter is excellent for getting the word out about your recent YouTube videos, upcoming events, as well as linking to your informational industry articles. With only 140 characters allowed (including spaces and punctuation) it’s important to think of a meaningful message to entice your prospects and clients to click on your link and explore the content further.
- LinkedIn. LinkedIn is usually thought of as the “business Facebook” in the social media world. Though it is not as social as its counterparts, their Groups are a great way to network and discuss industry topics with those who can relate. Also, your profile will allow you to connect with past coworkers who might provide referrals and connect with other agents who you want to work with.
To help spread the word, put your social media URLs on your e-mail signature and company stationary. Let your clients know they can find industry news and continuing education about their plans by "Liking" your page or "Following" your Twitter. Also, you should link to these sources on your homepage to further the information prospective clients have access to.
Though breaking into the social media sector may seem overwhelming at first, the referrals and business commissions are worth the extra effort to get involved. If you need any help or have questions, please call you marketer at 1-800-998-7715 for more information.
Please give us your feedback! Do you use social media in your marketing? How has it helped you in your business? What did you do to get started?
Source: InsuranceNewsNet
|
Additional Updates: |
- Woodmen of the World/Assured Life Med Supp Application Tips - Learn More
- Assured Life Med SELECT Provider Directory Update - Learn More
- Woodmen of the World Rate Increase of Colorado - Learn More
- Gerber Life Med Supp Application Tips - Learn More
- Gerber Life Med SELECT Provider Directory Update - Learn More
- Gerber Life South Dakota GI Rights Update Notification - Learn More
- Gerber Life Medicare Supplement Rate Increase for Utah - Learn More
- Gerber Life Medicare Supplement Rate Increase for Florida - Learn More
|
Tags:
Senior Market Advice,
Senior Market Success,
Web Tips,
technology,
Customer Retention,
Assured Life Medicare Supplement,
Leads,
Woodmen of the World Medicare Supplement,
Customer Service,
Gerber Life Medicare Supplement
A few months ago, Google introduced their +1 system; you might have seen the new buttons appear next to your search results recently and wondered what it is and how it can help your business. Google +1 is similar to Facebook "Likes", it is a way for your clients to publicly show to their friends and family that they like and recommend you, which can help promote client referrals.
Also, there are signs that Google +1 will affect organic rankings as well. Google +1 allows Google to own a primary source of data, not rely on secondary sources, and these social cues become a core part of the search experience. Websites with a +1 button receive as much as three times more exposure on the Google+ network.
If you’re one of our valued senior market agents and enjoy working with Precision Senior Marketing, let us know by logging into your Gmail account and clicking the +1 button on our homepage @ Precision Senior Marketing.
Example of how Google’s +1 feature can help your business: A friend of your client might search for Medicare Supplements in your hometown, see that their friend +1'd you, and give you a call or fill out the form on your website because of it. Same can happen between complete strangers, as trust will be instilled by knowing that other people have used your service and have seen success with your brand. Once you have a working relationship with your clients, it would be beneficial to ask them to go to your website and click “+1” for you. It’s an innovative way to continue to grow your business online.
Please give us your feedback! Do you have the Google +1 button on your website? Do you plan to get it? How do you think the +1s will affect Google organic rankings?
Source: Search Engine Watch
|
Additional Updates: |
- Forethought Medicare Select Released in OK - Learn More
- Cigna 2012 Training and Certification - Learn More
- Assured Life Medicare Supplement Rate Increase for Mississippi - Learn More
- Universal American Med Advantage 2012 Product Maps and Overviews - Learn More
- Gerber Life Medicare Supplement Rate Increase for MI, MS, NC, NE, and WV - Learn More
|
Tags:
Universal American Medicare Supplement,
Success Tips,
Web Tips,
technology,
Medicare Advantage,
senior insurance market news,
Leads,
Forethought Medicare Supplement,
industry news,
Gerber Life Medicare Supplement
An agent’s interactions with their prospects and clients are rapidly changing with the online age and influx of Baby Boomers becoming Medicare eligible. Gone are the days where the agent has all the information and a face-to-face meeting needs to take place. Now, seniors are able to research available companies in their area online and have an idea of what will be the best fit before they speak to the agent. Also, the method is changing too. Seniors today are just as comfortable talking over the phone or via email about their options, and in most cases, a meeting is not needed for them to make a decision on which plan to go with.
Thus, it is a great time for agents to be selling Medicare Supplements over the phone. Some may fear the negative aspects of selling by phone: losing eye contact, body language, personal insight, and the thought that a client will disengage more easily than during a face-to-face meeting. However, online and over the phone sales have several distinct benefits as well.
The four main benefits are:
- This is how coming-of-age seniors want to do business. People turning 65 are accustomed to doing business by phone; it has been commonplace in industries for the past 10 years. Also, with all the other products and services available online, the idea of obtaining a supplemental insurance product the same way seems natural.
- Save time by not traveling to and from meetings. When you are “smiling and dialing” you don’t lose the time you would have spent scheduling a meeting, traveling to the meeting, conducting the meeting, and then traveling back to your workplace. Any good salesperson knows: the more people you see, the more sales you make, and that time savings can allow you to use the phone to "see more people".
- Don't lose time when you have "no shows." Ever taken the time to schedule a meeting only to have the potential client not show up? It’s annoying. If the client doesn’t show up to a virtual meeting or conference call you only loose minutes, rather than hours.
- Increased production and income. With a more efficient use of time you’ll be able to reach more seniors as well as expand your prospecting area. With Medicare Supplements you can be appointed in several states and target senior rich areas, regardless of whether they are in your “driving area” or not. Also, when you add the possibilities of a Combo App – like those from Forethought and Sentinel – you have the ability to double the sales on each call with a value-added product.
Once you decide selling by phone is something you want to pursue there are a few things you will need to consider. Seniors looking to do business online have a “shopping” mentality and are looking for information that will guide them into making the right decision. They are not looking to be “sold” on a particular product. Take the time to have a discussion; educate them and build trust that you have the right products, experience, and expertise for their supplemental insurance needs. Once you close the sale, make sure to keep in touch with your client. This will allow you to make sure your clients are not only happy with your service, but put you on the forefront of their memory when a friend or relative asks about their agent.
It’s important to recognize this changing market and prepare yourself for the new techniques used in online and over the phone sales. With thousands of seniors turning 65 every day, it’s more important than ever to keep up with the exploding marketplace.
Please give us your feedback! Do you sell online or over the phone? How has it changed your business? Did you find the transition difficult?
Source: Agents Sales Journal
|
Additional Updates: |
- Universal Health Care Plans for 2012 - Learn More
- Are You Capitalizing on the Medicare Supplement Market? - Learn More
|
Tags:
Universal Health Care,
Sales Tips,
technology,
Cold Calling,
Leads,
Customer Service
As the second largest search engine, YouTube is continuing to grow and its full potential has yet to be tapped. Video is one of the fastest growing mediums online with large audiences searching for not only entertainment, but for information to assist in their buying decisions. YouTube offers a Promoted Videos feature that works just like AdWords as a cost-per-click auction based keyword and contextual targeting strategy. This allows you to get top placement providing the right content to the audience looking for it.
In a recent case study, insurance company American Family Insurance hired a search-marketing team to help with their video search performance. Being an SEO campaign the team first studied which of their video ads were already performing well, and they looked to see which keywords were being searched for more often. Based on the results, they increased their budget toward those keywords performing best within the states that the insurance company did business in. The results were closely monitored by YouTube Insight, which is an analytics and reporting tool provided to anyone with a YouTube account to track their audience.
The prospects had access to all of the videos the insurance company had created, as well as the option to contact the carrier via their website. The major results of the strategy were that organic traffic to their videos increased from 5,967 in October 2010 to 44,467 in January 2011. Plus, the videos enhanced the company’s brand experience, and they reached prospects earlier in their decision process.
The Medicare Supplement insurance industry is a great platform for informational videos. Seniors approaching age 65 might be confused in the differences between Medicare Supplement and Medicare Advantage, the benefits of having a Medigap plan, or the steps needed order to apply. These are all excellent opportunities to share your knowledge and place yourself as an expert. YouTube offers you a way to share your knowledge and approachability as an agent looking to serve clients.
Please give us your feedback! Do you think YouTube will be influential in the insurance market? Have you made any prospecting videos on YouTube? How have your results been?
Source: Search Engine Watch
|
Additional Updates: |
- Constitution Life Med Supp: Low Rates for MI Agents - Learn More
- United Healthcare Medicare Supplement Opportunities - Learn More
- Sentinel Life Rate Increase in Nevada - Learn More
|
Tags:
United Healthcare Medicare Supplement,
Constitution Life Medicare Supplement,
Sales Tips,
Senior Market Advice,
technology,
Leads,
Creating Value,
Sentinel Life Medicare Supplement